Party Packs Reviews

I ordered a party tableware set printed for a 70th birthday & with Happy Birthday & silver & gold pattern. It comprised table cloth, cups, napkins & plates, all matching. The ordering process was easy enough & my order arrived in good time & was well packaged & I am pleased with the contents apart from the fact that the plates when I opened the pack were just plain black & therefore don't match the rest of the set. I emailed Party Packs immediately & they have replied this morning to say that the matching plates were out of stock & that in the description it is stated that the contents are subject to change. I accept this but the whole process was very quick so i do believe that they must have known that the correct plates were out of stock when they accepted my order but they didn't advise me of this & just substituted the item anyway. I can understand this if it was a seperate item that was being ordered but when things are sold in sets of matching items then I don't think it is acceptable to exchange for something totally different. If I had wanted plain plates I could have purchased them anywhere for a fraction of the price or if they had informed me of the discrepancy then there are loads of outlets online where I could have spent my money. I am very disappointed with their attitude & lack of empathy towards something that I think is important to me as someone who likes their efforts to have a nice table set to be recognised. Spend your money anywhere but just not on "slap dash" companies like Party Packs..............

Really disappointed! I ordered birthday number balloons for my husbands birthday. One of the balloons was deflated and the other had practically no air in it. both came in different colours i didn't order. I have had no help from the customer service, I was told they will deal with my complaint after Mothers day because they are too busy... save yourself the hassle and go somewhere else. Party stock is taking advantage of people during the pandemic!

I haven't seen my now 4 year old goddaughter in a year due to the pandemic so wanted to send a super exciting treat in the post. I ordered a unicorn balloon pack of 3 inflated balloons. They went down an absolute treat! The size of the box was bigger than her, but only added to the excitement. Wouldn't hesitate to order from you again, great quality, fantastic delivery communication. Thanks for delivering a big box of smiles.

I can not fault this company. Customer service has been excellent. I have dealt with them on 3 occasions now and they have been exceptional. If you want things delivered quickly, choose their express service or contact them to arrange a next day delivery. Their products are fab and the staff are informative and helpful. I highly recommend them. If you are unsure about anything, just give them a call.

Great customer service, Delivery company where going to deliver my item 2 days late after contacting customer service they resolved the issue re booked a different courier and I received the item as order on time and perfectly packaged. Great organisation and customer service ? ? ? ?

The order process is simple and fast and the delivery came as quick as stated. Upon delivery one of the candles I ordered was broken so I emailed customer services and they sent out a replacement. I then received the replacement which was also BROKEN! I understand fragile items can be broken on delivery but they package items in a letterbox size cardboard box with no extra packaging. The replacement had a note saying “pack item carefully” so they had wrapped the candle in tissue paper... Good site for decorations but do not order fragile items as they are not packaged appropriately.

We are having a Christmas Party for the residents at The Care Home I work at. Paid over £100 for decorations and balloons at the begining of the week which entitled us to priority delivery to recieve them yesterday as our party is today. No delivery yesterday to recieve an email this morning noting they will be delivered between 1:20pm and 2:20pm which in this time our party will be started. Rang DPD for them to inform me that PartyPacks had only dispatched the order yesterday. Absolutley fuming. Will never ever ever use this company ever again!!!!!

Excellent service, ordered goods Monday and received everything Wednesday. Can’t fault the service or quality of the products. Thank you.

I ordered some flags and posters for VE Day and they arrived promptly in time for me to decorate my house. They are nice quality and I’m very impressed with the service I received, especially under the current circumstances. Thank you Party Packs.

Ordered party supplies for sons birthday on the 8th May. These were ordered at the end of April was contacted on the 5th to say an item for order was out of stock. On the 5th of May 3 days before birthday. Other items still not dispatched therefore have nothing now for party. These are personalised items so won’t be able to get the same in time.Kindly refunded without any problems but by righty so